Before booking your appointment, please ensure you or your Referring Doctor, have sent a valid referral through to our rooms, as this will assist us in booking the right appointment for you.
If you are an existing patient, please check if your referral is still valid before booking.
A GP or Dentist referral will be valid for 12 months from the date of your first appointment.
A referral from a Hospital Physician or a Specialist (including Orthodontists and other Dental Specialists) are valid for 3 months only.
If you have any CT or MRI Scans, Xrays or any other medical reports that may assist our specialists, please let us know at the time of booking your appointment.
If you do not have a valid referral at the time of the appointment, the full account will be payable on the day and we will be unable to claim Medicare rebates on your behalf.
It is unlawful for Medical Practitioners to backdate referrals. It is the patient's responsibility to obtain a referral before attending your specialist appointment.
Our Doctors strictly do not accept referrals for Workers Compensation or Motor Vehicle Accident Insurance Claims
Booking your appointment
Once your referral has been triaged, you will receive an SMS from our rooms advising we are ready to book your appointment. Please follow any instructions provided in your SMS and then contact our rooms by phone so we may assist in booking a suitable appointment. Kindly note that we do not make appointments via email correspondence.
Once your appointment has been booked the following events will occur:
An Appointment Confirmation letter will be emailed to you.
The email may include a Health Declaration and/or Medical Questionnaire for
completion and return to our rooms.
For new patients:
You may receive a SMS link to our Secure Patient Portal to complete your patient information and consent forms prior to the appointment. Alternatively you will be
emailed an appointment pack for completion.
To ensure your appointment runs smoothly on the day, please ensure the referral and steps 1 & 2 have been completed before your appointment.
You will receive an SMS reminder 1 week prior to your appointment. Please read it carefully and take note of the location of your appointment.
To cancel or change your appointment, please phone our rooms for assistance.
A cancellation fee of $50 applies if the appointment is cancelled less than 1 business day prior or you do not attend without providing notice.
Why have I received a SMS link to a Secure Patient Portal?
For all new patients, we use a Secure Patient Portal which enables our patients to complete their patient information online instead of via paper forms. (PDF forms are available where required).
A SMS will be sent to your nominated mobile number with a link to the portal.
When accessing the portal for the first time, you will be asked to create a new account with an email and password of your choice before preceding to form completion stage.
In light of COVID 19, we must follow strict guidelines as set by the Government, to meet infection Control and Social Distancing requirements.
Paediatric patients are to be attended by 1 adult only (no other children or adults to attend)
Children MUST stay with the adult at all times (child must not be walking around clinic rooms or waiting room)
Strictly No Food or Drink is to be brought into the Practice
Mask Wearing is mandatory as we are a high risk healthcare facility
Once you have been checked in by Reception, kindly remain in the Waiting Room until you are called through for your appointment
More information relating to the practice during the COVID 19 Pandemic are located here
Your appointment letter will contain a Fee Schedule for your reference.
Your total appointment fees will be determined by the doctor at the time of the visit, therefore our booking team cannot provide a fixed cost at the time of making the appointment.
The account is payable at the conclusion of the appointment via EFTPOS/Credit Card only. (we do not accept AMEX/Diners, Cash or Cheques).
Once the account is paid in full and providing we hold a valid referral, our team will process a Medicare Claim on your behalf.
As a Private Specialist Practice we do not bulk bill appointment fees
If your GP or Medical Practitioner has suggested you require surgery, an initial consultation must occur before any surgical bookings are made for you.
Our Doctors will discuss surgical options with you at the time of the consultation.
For Private Elective Surgery, the Doctors' Secretary will provide you with an Estimate of Fees after the initial consultation so you can ensure you are covered by your Private Health Fund for Hospital cover.
We ask that you carefully check with your Private Health Fund prior to booking surgery, to ensure that your insurance is paid up to date and that you are not subject to any waiting periods, exclusions or restrictions. If you have not checked this information carefully before surgery, you may have to pay the full surgical account in advance to the doctor and the hospital.
Once you are happy to proceed, kindly sign the estimate and return to our rooms. As a private billing clinic, an out of pocket cost will apply and is payable prior to the date of surgery.
Refer to this link for a list of hospitals that our doctors prefer to use for surgery.
Fact sheets are available HERE to explain some of our common procedures
Comprehensive Diagnostic Audiology Services
For newborn babies to adolescent patients we recommend the services of Hannah Bennett at Kidshear, for comprehensive testing and diagnosis of hearing loss and listening difficulties.
Perth ENT Centre looks after the appointment bookings on behalf of Kidshear and clinics are available at both our Subiaco and Duncraig locations.
As Kidshear is independent of Perth ENT Centre, the Kidshear Referral Template must be used. This template also ensures the patient obtains Medicare Rebates.
Visit the Kidshear website for more information