Important Information
COVID 19 UPDATE
In the event our practice is directly impacted by COVID19, we anticipate at times we may be short staffed which will unfortunately impact our patients and our service standards.
During these times, we understand it may be difficult to contact our rooms as we will only have limited resources to answer phones and respond to emails. We ask all patients to please be understanding and respectful towards our staff as we manage these difficult times.
We ask that before you ring our rooms you firstly check and read any emails that have been sent from our rooms regarding your referral, appointment or surgery. Our correspondence contains all the information you require for your appointments and surgery.
Thankyou to everyone for your support and patience as we navigate through this period.
Visiting our Rooms
Please DO NOT bring yourself or anyone else to the Practice if you meet the following criteria:
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if you have been in contact with someone who is suspected of, or confirmed as having Coronavirus or awaiting results of a COVID19 test.
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If you or your immediate household members have been generally unwell with flu- like symptoms, fever or cough or if you are awaiting results from a COVID19 test
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If you are generally unwell from any other infectious condition such as gastro or general respiratory illness, that is unrelated to your appointment please be kind to other visitors and staff and do not come to the appointment
To assist with managing our small waiting room, it is our practice requirement that you enter the clinic on your own.
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If the patient is a child, strictly only 2 adults may attend. Do not bring any other family members into the practice.
Practice staff maintain the right to refuse entry for non essential visitors. -
If you have an appointment for 2 children, both parents/guardians may attend however kindly note that practice staff maintain the right to decline entry of any additional family members.
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Adult patients may bring one companion with them if it is necessary ie translator, guardian, carer.
Face masks are mandatory as outlined by the Department of Health, WA. Please bring a mask with you when entering our rooms.
If at any time the situation with the pandemic changes, so will our guidelines to ensure the welfare of all patients, doctors and staff are prioritised.
You are more than welcome to discuss any concerns you have about this information with the Practice Manager or Nursing Team.
Please seek medical attention via your GP if you are generally unwell (but phone ahead if you suspect you are infectious or have had possible contact with coronavirus) or contact National Coronavirus Health Information Line 1800 020 080
Kindly observe Mandatory Government restrictions and requirements which may apply from time to time ie mandatory face masks.
Looking for more information?
Please refer to the following links for further information relating to common ENT medical issues and what to expect when visiting our rooms:
General information about various Ear, Nose and Throat medical conditions
General information about common surgical procedures
COVID-19 information
All information should be obtained from official websites such as the Australian Government, Department of Health which is continuously updated as the situation changes.