IMPORTANT INFORMATION FOR OUR PATIENTS
As of Monday 23 March 2020, all booked appointments have been suspended.
We will be in contact with all patients to provide alternative arrangements.
Phone and video appointments (Telehealth) will be offered where appropriate
(will be bulk billed providing you have a current referral)
As of Tuesday 24 March 2020, all elective surgeries have been cancelled until further notice
in accordance with a directive from the Federal Government to free up hospitals to manage the Coronavirus.
Our staff will endeavour to contact all patients to confirm the cancellation and we will be in touch
once elective surgery is again available through the Private Hospitals
Please be patient with us and kindly do not ring our rooms at this time asking what will happen with your appointment. The volume of calls is making it very difficult for us to contact patients.
Rest assured you will hear from us, it just won't be immediately as we are working day by day at this time.
If your appointment is scheduled for the coming weeks or even months ahead, please know you are not forgotten. You will receive information from us at the very least 1 week prior to your scheduled appointment.
We understand this is a very difficult time for everyone and appreciate your patience.
Visiting our Rooms
If you have been asked to visit the practice please note the following :
Do not bring yourself or anyone else to the Practice if you meet the following criteria:
Have travelled overseas or interstate in the last 3 weeks
Have been in contact with someone who is suspected of, or confirmed as having Coronavirus
If you have been unwell with flu- like symptoms, fever or cough or have COVID19
To assist with meeting social distancing guidelines, it is now mandatory that you enter the clinic on your own.
If the patient is a child, strictly only 1 parent may attend. Do not bring any other family members into the practice.
If you have an appointment for 2 children, please be prepared as only 1 child and 1 adult are allowed in the practice at any time.
The front doors of the clinic will be locked and you will be required to advise staff when you are in the vicinity of the practice.
Patients will be brought into the practice 1 at a time and we ask that you please follow the strict instructions of the staff .
Please seek medical attention via your GP if you are generally unwell (but phone ahead if you suspect you have coronavirus) or contact National Coronavirus Health Information Line 1800 020 080
Contacting our Practice
Our preference for queries at this stage is via email as many of our staff are now working away from the office and do not have access to our phone lines.
For clinic appointments, general enquiries and any other non urgent medical concern:
For surgical queries please contact our secretaries
Do you have a new referral to see one of our doctors?
email to email@example.com .
Upon receipt we will contact you as soon as possible to book your appointment.
If you have an urgent medical concern, post operative enquiry, seeking test results or wish to book, reschedule or cancel your appointment, please call our rooms so we can assist. Phone 9328 0580 and select the appropriate option.
A phone or video consultation is possible where deemed appropriate. Our doctors can discuss your concerns and if it is considered urgent, we have limited face to face appointments in clinic available. Should surgery be required, the doctor will discuss this with you and we will wait list you until such time as the elective surgery lists are re-opened.
Telehealth consultations are bulk billed providing you have a valid and current referral.
If you do not have a current referral the consultation will cost $75.05 for the initial consultation and $37.70 for a follow up appointment.
Looking for more information?
Please refer to the following links for further information relating to common ENT medical issues and what to expect when visiting our rooms:
All information should be obtained from official websites such as the Australian Government, Department of Health which is continuously updated as the situation changes.
The Federal Government recently launched a new phone app Coronavirus Australia, which is available from the Apple App Store and on Google Play. This was launched alongside the Government's new WhatsApp feature
Other reference videos include: