COVID 19 UPDATE as of 1st February 2021
In light of the current WA COVID 19 Lockdown effective from 6pm 31st January 2021 till Friday 6pm 5th February 2021, all patients booked for appointments or surgery during this period will be contacted by SMS or Phone call.
As the situation is still evolving, we are unable to advise how your future appointment or surgery will be impacted and as such we respectfully request you await SMS instructions from our rooms. All patients will be contacted to confirm or change appointments in due course.
We respectfully ask all patients to await your SMS instructions. Our Practice will be managed remotely during this period and the phones will not be available.
For patients wishing to book new appointments, please note that we have placed a hold on new bookings until lockdown has ended. Please email your referral to and contact details to our rooms via email email@example.com, and we will be in contact with you via SMS with further instructions.
For all urgent medical enquiries, GPs requiring assistance, or any other medical concerns/ post operative concerns, please email firstname.lastname@example.org.
If you need to contact staff about your surgery or appointment which is proceeding during the lockdown period, please contact the doctors secretary directly via their email or email@example.com.
For all other enquires please email firstname.lastname@example.org and our staff will respond as soon as possible.
Thankyou to everyone for your support and patience as we navigate through this period.
Visiting our Rooms
Please DO NOT bring yourself or anyone else to the Practice if you meet the following criteria:
If you or an immediate household member have travelled interstate in the last 3 weeks especially to states with known
community COVID19 hotspots.
if you have been in contact with someone who is suspected of, or confirmed as having Coronavirus or awaiting results of a COVID19 test.
If you or your immediate household members have been generally unwell with flu- like symptoms, fever or cough or
if you are awaiting results from a COVID19 test
If you had COVID19 and are now clear, you must provide a Certificate of Clearance issued from Department of Health
If you are generally unwell from any other infectious condition such as gastro or general respiratory illness, that is unrelated to your appointment please be kind to other visitors and staff and do not come to the appointment
To assist with meeting the current government social distancing guidelines, it is mandatory that you enter the clinic on your own.
If the patient is a child, strictly only 1 parent may attend. Do not bring any other family members into the practice.
Practice staff maintain the right to refuse entry for non essential visitors.
If you have an appointment for 2 children, please be prepared as only 1 child and 1 adult are allowed in the practice at any time. Practice staff maintain the right to decline entry of any additional family members.
Please follow the instructions on the front door of our Practice Rooms or by our reception staff when you arrive for your appointment.
If you are coughing, congested, sneezing or any other symptom which may cause distress to other visitors, we ask you please wear a face mask when entering the building.
OUR STAFF MAY Perform temperature checks on arrival and request a face mask is worn as deemed necessary.
Patients are to enter the practice 1 at a time and we ask that you please follow the strict instructions of the staff. Anyone entering our rooms will be asked to complete a Health Declaration confirming you and anyone with you meets the criteria mentioned above.
If at any time the situation with the pandemic changes, so will our guidelines to ensure the welfare of all patients, doctors and staff are prioritised.
You are more than welcome to discuss any concerns you have about this information with the Practice Manager or Nursing Team.
Please seek medical attention via your GP if you are generally unwell (but phone ahead if you suspect you are infectious or have had possible contact with coronavirus) or contact National Coronavirus Health Information Line 1800 020 080
Looking for more information?
Please refer to the following links for further information relating to common ENT medical issues and what to expect when visiting our rooms:
All information should be obtained from official websites such as the Australian Government, Department of Health which is continuously updated as the situation changes.
The Federal Government recently launched a new phone app Coronavirus Australia, which is available from the Apple App Store and on Google Play. This was launched alongside the Government's new WhatsApp feature
Other reference videos include: